Following the increase in the number of reported fraud cases, Access Bank has advised customers to be very vigilant.
In a statement issued on Thursday, Victor Etuokwu, the executive director for retail banking, urged customers to take responsibility in safeguarding their funds and assured that the bank is committed to providing information relevant to identifying and fending off fraudsters.
He noted that the bank has recorded high cases of fraud in the last few months which has become very disturbing, while he urge customers to become more aware of the tactics employed by fraudsters.
The bank noted that to aid the fight against this trend, priority has been placed on a platform through which customers can immediately deactivate their USSD profile by dialling *901*911# from any phone in the event their mobile devices get lost or stolen.
Etuokwu added that, the bank has created dedicated pages on its official website that constantly educate customers on the schemes and tricks employed by fraudsters.
He further said customers to ignore some certain calls, text messages or emails as the Bank will never ask for personal information such as PIN, BVN, 16-digit card number, CVV, password, OTP or authentication code for the mobile banking app.
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